1. Payment Terms
• Deposit: A 40% non-refundable deposit is required to confirm your booking date.
• Progress Payment: 30% is due upon completion of first fix wiring.
• Final Payment: The remaining 30% balance is due immediately upon completion of the works, in line with the payment terms on your invoice.
• Payment must be made by the due date stated on the invoice.
• Works will not progress until outstanding balances have been settled.
2. Ownership of Goods
All materials, parts, and equipment remain the property of Lumens Electrical Ltd until the outstanding balance is paid in full.
3. Late Payment & Debt Recovery
If payment is not received within the agreed terms, Lumens Electrical Ltd reserves the right to:
• Suspend any further work.
• Apply interest at 8% above the Bank of England base rate, calculated daily.
• Pass the outstanding balance to a registered debt recovery agency.
• All additional costs, fees, and charges incurred in recovering the debt (including agency and legal fees) will be added to the amount owed.
4. Variations & Additional Costs
Whilst every effort is made to provide an accurate estimate, Lumens Electrical Ltd reserves the right to review and adjust the price if the work materially changes or is hindered.
Extra costs will be advised in advance and agreed in writing or by email.
Changes include, but are not limited to:
• Work requested that was not included in the original enquiry/specification.
• Restricted access to work areas (including furniture, over-boarding, or blockages).
• Discovery of building obstructions requiring extra labour or materials.
• Client-supplied accessories or materials that extend installation time.
• Any change of preference or instruction after work has been authorised or completed.
• Any other unexpected or unplanned situation causing delay or additional work.
5. Client Communication & Responsibility
• The client is responsible for ensuring that all relevant parties (partners, spouses, co-owners, tenants, agents, etc.) are consulted and in agreement before work begins.
• Where any person present at the property gives instructions to proceed, those instructions will be deemed authorised by the client and binding for payment purposes.
• Disputes arising from a lack of communication between such parties will not be accepted as grounds for non-payment.
6. Post-Completion Review Period
Upon completion of the works, the client shall have a period of 14 calendar days (“Review Period”) to inspect the works and notify Lumens Electrical Ltd in writing of any concerns, defects, or omissions directly related to the agreed scope of works.
If no written notification is received within this 14-day Review Period, the works shall be deemed completed, accepted, and satisfactory, and no further amendments, alterations, or remedial works shall be carried out free of charge.
Any requests for changes, alterations, or additional works made after the Review Period shall be treated as new works and may be subject to additional charges, materials, and labour costs.
Verbal comments, third-party opinions, or delayed feedback received after the Review Period shall not constitute grounds for free remedial work.
7. Making Good
Unless otherwise stated, making good (plastering, decorating, etc.) is the responsibility of others.
8. Materials Specification
All accessories will be supplied as white Click Mode as standard. Any changes will be charged accordingly.
9. Certification
Upon completion, all applicable BS7671 tests will be carried out and certificates issued where alterations or additions are made to new/existing circuits.
Errors & Omissions
E&OE – Errors and Omissions Excepted.
Acceptance of this quote, whether in writing, by email, or by paying a deposit, confirms agreement to Lumens Electrical Ltd’s Terms & Conditions.
